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How to order
 
You are able to pay for your goods using all major credit and debit cards (Mastercards, Visa, Delta, Switch, Solo, Maestro). Secure servers offer NOA customers the highest level of security when entering Credit Card details over the internet. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card user. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render NOA liable for any delay or non-delivery.

 

Delivery
 
All products will be normally despatched within 5 working days.
 
Delivery charge

UK delivery:
Royal Mail first calss signed for - £3.50
EU delivery: 
Royal Mail international signed for - £6.50
Rest of the world:
Royal Mail international signed for - £7.95
Free UK delivery for orders over £65
Free EU & rest of the world delivery for orders over £100
 
Returns

If you are not completely happy with your order, for whatever reason, you may return it within 14 days of receiving your order for a refund or exchange. The item/s should be returned with its original packaging and invoice.

Please note that for health reasons, under no circumstances are we able to accept the return of earrings in compliance with the current UK Health & Hygiene regulations.

If the return is due to an error we have made we will gladly refund the delivery charges.

For your own protection, we recommend that you use a recorded delivery service.

Please return item/s to:

 
NOA
28 Goldcrest Drive
Cardiff
CF23 7HJ
UK


Privacy Policy
 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address  
We do not keep your credit/debit card details.
 
We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.


terms & conditions inc. delivery and returns policy